BSS77 Privacy Policy – Our Commitment to Protecting Your Personal Data

1Personal Information Collected by BSS77

BSS77 only collects personal information that is genuinely necessary for the operation of the platform and the delivery of the best possible service to our members. The following are the types of information we may collect:

1.1 Personal Identity Information

• Full name as it appears on official documents (MyKad or passport)
• Date of birth and age
• Gender
• National ID (MyKad) or passport number
• Photo or copy of identification document (collected during the KYC process only)

1.2 Contact Information

• Active email address
• Malaysian mobile phone number
• Residential address (where required for verification)

1.3 Financial Information

• Bank account number or e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) used for deposit and withdrawal transactions
• Deposit and withdrawal transaction history on the BSS77 platform
• Payment method used (FPX – Maybank2u, CIMB Clicks, DuitNow, and others)

1.4 Platform Usage Information

• Gaming history including games played, bet amounts, and outcomes
• Login and logout times
• Account preference settings and self-imposed limits
• Feedback, complaints, or communications with the BSS77 support team

1.5 Technical Information

• IP address of the device used to access BSS77
• Device type, operating system, and web browser used
• Cookie and similar tracking technology information
• Geographic location (state/region) based on IP address

2How BSS77 Collects Your Personal Data

BSS77 collects your personal information through several different means, depending on how you interact with our platform:

• Account Registration: When you register a new account at BSS77, we collect basic identity information — such as your name, email address, phone number, and date of birth — as entered during the registration process.
• Identity Verification (KYC) Process: When you undergo the KYC (Know Your Customer) process to verify your identity — typically required before your first withdrawal or upon reaching certain limits — we may request a copy of your identification document such as your MyKad.
• Financial Transactions: When you make a deposit using DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or any other payment method supported by BSS77, the relevant transaction information is collected automatically.
• Platform Usage: When you play games such as Fortune Mouse, Golden Rooster, Gems Bonanza, Shining Crown, HiLo, or any other games on BSS77, usage data is automatically collected for account management and security purposes.
• Communications with Us: When you contact the BSS77 support team via live chat or email, the content of that communication may be stored for quality control and reference purposes.
• Cookie Technology: BSS77 uses cookies and similar technologies to collect technical information about how you use our platform. Further details about cookies are explained in Section 6.
• Surveys & Feedback: If you participate in a customer satisfaction survey or provide feedback to BSS77, the information you share will be collected and processed.

3How Your Personal Data Is Used

BSS77 uses the personal information it collects solely for legitimate purposes relevant to the operation of our platform. We do not use your data for any other purpose without your consent. Below is a clear table of data use purposes:

Regarding marketing communications — BSS77 may send you emails or SMS messages about the latest promotions, bonuses, and offers on the platform. You may opt out of these marketing communications at any time by clicking the "unsubscribe" link in the relevant email or by contacting the BSS77 support team.

4Data Sharing with Third Parties

BSS77 does not sell or trade members' personal information to third parties. However, in certain legitimate and necessary situations, BSS77 may share your data with the following parties:

• Payment Service Providers: To process your deposit and withdrawal transactions via methods such as DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, BSS77 is required to share the necessary transaction details with the respective payment service providers. All such providers are bound by strict data protection agreements.
• Game Developers: Game developers who supply games on the BSS77 platform (such as EGT and others) may receive non-personally identifiable game statistics data for technical and game improvement purposes.
• Relevant Authorities: BSS77 may be required to disclose your personal information to government authorities, regulatory bodies, or Malaysian law enforcement agencies when mandated by law or a valid court order.
• BSS77 Affiliated Companies: Within the BSS77 group of companies, information may be shared between related entities solely for operational and internal management purposes, subject to the same data protection standards.
• Audit and Security Services: Independent auditing bodies that verify the fairness of BSS77's games may receive the statistical data necessary for certification and audit purposes.

5Data Security at BSS77

BSS77 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or accidental destruction:

• 256-bit SSL Encryption: All data communications between your device and BSS77's servers are protected by 256-bit SSL (Secure Socket Layer) encryption — the same standard used by leading Malaysian banks including Maybank and CIMB.
• Internal Access Controls: Access to BSS77 members' personal data is strictly limited to staff who genuinely require it to carry out their duties. All access is logged and monitored on an ongoing basis.
• Two-Factor Authentication (2FA): BSS77 offers additional protection through a two-factor authentication system for member accounts. We encourage all members to activate this feature to enhance their account security.
• Continuous Monitoring: BSS77's security systems monitor our platform continuously, 24 hours a day, to detect and prevent any suspicious or unauthorised access attempts.
• Regular Security Audits: BSS77 conducts regular internal and external security audits to identify and address any potential vulnerabilities in our systems.
• Staff Training: All BSS77 staff who handle members' personal data receive comprehensive, up-to-date data protection training on a regular basis.
• Incident Response Plan: BSS77 has a clearly defined incident response plan to handle any data breaches that may occur. In the event of a material data breach, we will notify affected members within a reasonable timeframe.

While BSS77 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection against every threat. You also play an important role in keeping your BSS77 account secure by safeguarding your password and never sharing it with anyone.

6Cookies & Tracking Technologies

BSS77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website or online platform.

Types of Cookies BSS77 Uses:

• Essential Cookies: These cookies are essential for the basic functionality of the BSS77 platform. They enable you to log in to your account, maintain your session, and use the platform's security features. Without them, the BSS77 platform cannot function properly. This type of cookie cannot be disabled.
• Performance Cookies: These cookies help BSS77 understand how members use our platform by gathering non-personally identifiable statistical information. This data is used to continually improve the performance and usability of the BSS77 platform.
• Functionality Cookies: These cookies allow BSS77 to remember your preferences and settings — such as your preferred language and display configuration — so you don't have to reconfigure them each time you log in.
• Marketing Cookies: These cookies are used to show you BSS77 promotions and offers that are more relevant to your interests and gaming habits. You may choose to opt out of this type of cookie.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the BSS77 platform.

7Data Retention & Deletion

BSS77 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active Account Data: For as long as your BSS77 account remains active, we will retain all information associated with your account to ensure smooth platform operations and uninterrupted service.
• After Account Closure: When your BSS77 account is closed at your request or for other legitimate reasons, BSS77 will retain your personal information for the period required by law — typically between 5 and 7 years — for legal compliance, resolution of any outstanding disputes, and fraud prevention purposes.
• Marketing Data: If you have withdrawn consent to receive marketing communications, BSS77 will delete or remove your marketing-related data within 30 business days from the date the request is received.
• Data Deletion Upon Request: You may request BSS77 to delete your personal data at any time, subject to data retention requirements mandated by law. Deletion requests can be submitted through the BSS77 support team.

8Your Personal Data Rights

As a BSS77 member, you have several important rights regarding your personal data. BSS77 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, please contact the BSS77 support team by email at [email protected] or via live chat. We will verify your identity before processing any data rights request to ensure the security of your information.

9Child Protection

BSS77 is a platform intended exclusively for individuals aged 18 and above. We strictly prohibit minors from using this platform under any circumstances.

• BSS77 does not knowingly collect personal data from individuals under the age of 18.
• If BSS77 discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.
• If you are a parent or guardian and discover that your minor child or dependent has registered for or used the BSS77 platform, please contact us immediately so that appropriate action can be taken.

10Changes to BSS77's Privacy Policy

BSS77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform operations. When we make material changes:

• We will update the "Last Updated" date shown at the top of this document.
• BSS77 will notify members of material changes via email to their registered address or through a prominent notice on the platform.
• For particularly significant changes that materially affect your privacy rights, we may seek your renewed consent before those changes take effect.
• Continued use of the BSS77 platform following notification of changes to the Privacy Policy constitutes your acceptance of the updated policy.

We encourage you to review BSS77's Privacy Policy page periodically to stay informed about how we protect your personal information. If you disagree with any changes, you have the right to close your BSS77 account and discontinue use of the platform.

11Contact Us Regarding Privacy

If you have any enquiries, concerns, or complaints regarding BSS77's Privacy Policy or how we handle your personal data, we warmly welcome you to reach out to us. BSS77's privacy team is ready to assist you with full professionalism and sincerity:

• Privacy Email: [email protected] – please state "Data Privacy Enquiry" in the subject line of your email. We will respond within 2 to 5 business days.
• Live Chat: For quicker general enquiries, you can reach the BSS77 support team via live chat, available 24 hours a day, 7 days a week.

BSS77 is committed to addressing every privacy enquiry and complaint with seriousness, transparency, and within a reasonable timeframe. Your trust in BSS77 is something we do not take lightly, and we will always strive to protect your privacy to the best of our ability.